11 modules every reseller must complete.
Complete the global core, then complete your country track. Practice tasks and quizzes are checked before activation review.
Core curriculum
Shipzo Basics
Understand Shipzo, Join Shipzo, Academy, Diana, Trend, DGX/Tadrivo, and the meaning of activated seller.
Explain the Shipzo ecosystem in plain language without income promises.
Join Shipzo recruits applicants. Academy trains them. Diana checks replies. Trend gives product intelligence. DGX/Tadrivo logs outcomes. Only verified, trained sellers with logged outcomes become activated.
Write 3 honest sentences describing what Shipzo is, without using the words guaranteed, easy, or passive.
Ethical Selling
No fake claims, no pressure, no fake urgency, no income hype, no misleading product promises.
Identify and rewrite risky selling language into compliant language.
Honest selling protects customers, the brand, and your activation. Banned: guarantees, fake urgency, income promises, MLM-style phrases.
Rewrite this risky message into a safe one: 'Buy now! Guaranteed result in 7 days!'
Product Understanding
Use Shipzo Trend to understand product features, limitations, customer fit, risks, and approved selling points.
Describe any product using only approved Trend information, including limitations.
Pick the product, read Trend, list 3 factual benefits and 2 limitations. Never invent benefits.
Pick one product and write 3 factual benefits and 2 limitations from Trend.
Customer Communication
Professional messages for greeting, product explanation, doubts, objections, and follow-up.
Write a respectful, clear, compliance-safe customer reply.
Greet, identify yourself as a Shipzo-trained reseller, confirm delivery + payment details, never pressure.
Write a reply to 'Is this product original?' without making unverified claims.
WhatsApp / Social Selling
How to sell through WhatsApp, Facebook, Instagram, TikTok, and social messages without spam or pressure.
Write a first message and a respectful follow-up that complies with consent rules.
No mass spam. No repeated follow-ups after 'no'. Disclose sponsored content when required.
Write a first message and one follow-up, 24h apart, both polite.
Order Confirmation
Confirm name, phone, address, product, quantity, price, payment method, and delivery expectation before an order proceeds.
Run a complete confirmation flow before any order moves.
8 confirmation points: name, phone, address, product, quantity, price, payment, delivery expectation.
Complete a simulated confirmation, marking each of the 8 points.
Order Quality
Use the order quality checklist to reduce refusal, no-answer, wrong address, wrong product, refund pressure, and customer complaint risk.
Mark an order Approved / Warning / Fail using the order quality rubric.
Risky orders must be corrected or escalated. order_quality_checked is required for activation.
Review 3 simulated orders and mark each Approved / Warning / Fail.
Tracking & Outcomes
Track delivery and log delivered, refused, no-answer, rescheduled, return, refund issue, or customer complaint outcomes.
Log every meaningful outcome correctly in DGX/Tadrivo.
Outcomes are proof. Without outcome logging, commission cannot be evaluated.
Log 3 simulated outcomes with the correct outcome type.
Commission Rules
Commission is not guaranteed. Eligibility requires Academy completion, order quality, verified process, and logged outcome.
Explain commission eligibility honestly without promising income.
No automatic commission. No recruitment commission. Eligibility = process + outcome.
Explain commission eligibility to a new seller in 3 sentences.
Diana Support
Use Diana as seller coach, reply checker, product explanation helper, and order quality guard.
Submit replies to Diana and fix flagged risks before re-submission.
Diana flags banned phrases, unsupported claims, pressure tactics, and risky payment/delivery language.
Submit a customer reply to Diana practice and resolve every flag.
DGX / Tadrivo Proof Logging
DGX/Tadrivo logs training progress, practice, Diana checks, order quality, outcomes, warnings, and activation.
Match each seller action to the correct DGX event.
Two key events define an activated seller: order_quality_checked and order_outcome_logged.
Match 5 actions to their DGX event names.
Shipzo Academy teaches practical selling skills across the Shipzo Ecosystem. Income is not guaranteed. Approval is not automatic. Results depend on real customers, approved processes, verified orders where applicable, and delivery outcomes. Shipzo is not MLM. Follow Shipzo rules and local laws.